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Frequently Asked Questions

Check out our Frequently Asked Questions to find the answers you're looking for!

We accept a variety of payment methods, including credit and debit cards, Apple Pay and Google Pay. You can access the digital receipt after your purchase is complete.

Upload pictures that you would like to use after selecting the portrait size, and add any notes or wishes you have about your portrait.

The artist draws the photo manually in the graphics editor. We can always change or correct something, remove unnecessary details, or add what's missing. We can change your hairstyle, minimal face features, makeup and clothing. This is not a filter in photoshop as you might think. We draw every detail, every eyelash and every part of your look The background is created individually by the artist as well.

Yes, we can customize the portrait to include a special message or symbols that were meaningful to the loved one, such as a pair of wings behind them or a halo above their head.

Yes, the artist draws the photo manually in the graphics editor. We can always change or correct something, remove unnecessary details, or add what's missing. We can change your hairstyle, minimal face features, makeup and clothing.

It takes 1-3 days to create a custom artwork. The layout you choose is printed in latex ink on a natural cotton canvas. Next, we stretch the canvas on a wooden stretcher. This is how the picture is created. All prints come ready to hang! Delivery time is 9-14 days

Yes. The tracking number is available on request.

The artist draws the photo manually in the image editor. We can always make some changes or add what's missing. The background is created individually by the artist. The portrait is printed in latex ink on a natural cotton canvas. Next, we stretch the canvas on a wooden stretcher. This is how the picture is created, voila!

Make sure each face is in focus and well-lit so that the artist can properly capture all facial features and create a lifelike portrait.

No worries, we never post someone's portrait anywhere on social media until they allow us to do it. Please, don't worry, we highly respect and appreciate your privacy

We offer a number of stunning frame options to enhance your portrait and make it a special keepsake

The USA (HI, AK, PR included), Canada and Mexico. Still have questions? Don't hesitate to contact us!

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